Refund & Return Policy | Retro Shields

Refund & Return Policy

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At Retro Shields, customer satisfaction is important to us. This Refund & Return Policy explains how refunds, returns, and exchanges are handled for both custom-made and ready-made products. By placing an order on https://retroshields.com/, you agree to the terms outlined below.

1. Scope of This Policy

This policy applies to both custom-made and ready-made products sold by Retro Shields. Different rules apply depending on the type of product ordered.

2. Custom-Made Products

  • Custom-made belts are produced according to customer-approved specifications.
  • Custom orders may be cancelled only before production begins. Once production has started, custom orders cannot be cancelled.
  • Refunds, replacements, or corrections for custom products are accepted only if the item is defective, damaged, or the wrong product is sent.
  • Design preference issues, changes of mind, or dissatisfaction with design choices are not refundable.

3. Ready-Made (Non-Custom) Products

  • Ready-made products may be eligible for return within 14 days of delivery.
  • Returned items must be unused, in original condition, and in original packaging.
  • Returns that do not meet these conditions may be rejected.

4. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, you must notify us within 72 hours of delivery.
  • Customers must provide clear photos of:
    • The product
    • The original packaging
  • Claims submitted after the stated timeframe may not be accepted.

5. Refund Method & Processing Time

  • Approved refunds are issued to the original payment method.
  • Refunds are processed within 5–7 business days after approval (processing time may vary depending on your bank or payment provider).

6. Shipping Costs

  • If a return is approved for reasons other than damage/defect/incorrect item, return shipping costs are the responsibility of the customer.
  • If the item is defective, damaged, or incorrect, we will work with you to resolve the issue (replacement or refund) and may provide return shipping instructions where applicable.
  • Original shipping charges are non-refundable.

7. International Orders & Customs

  • Customers are responsible for all customs duties, taxes, and import charges.
  • Delays or holds caused by customs authorities are not eligible for refunds.
  • If a customer refuses to pay customs duties or rejects the shipment, no refund will be issued.

8. How to Request a Return or Refund

To request a return or refund, please contact us at:

  • Email: support@retroshields.com

Please include your order number, reason for the request, and supporting images where applicable.

9. Policy Updates

Retro Shields reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.